MS
Marcelle S
1 reviews | Active since Apr 2017
11 Apr 2017, 16:06
Boosta Bundle R189
<p>I purchased a boosta bundle for R189 on the 6th of April on my husbands top up contract. We both have sim's with MTN. He has 3 contracts. When I contacted the 808 help line they first of all wanted to speak to him. That was on the 7th of April. The lady then advised that she will reset the sim card and then I must put my data off and phone off for 10 minutes and try again. I called back and told them it never worked. Then again had to follow the same process. On the 8th of April, we tried again. After been cut off 5 times on the 808 help line, eventually a gentle man really tried to assist. My reference no. sms'ed to me SMC/ ********** 7805. He told me the call would be referred to the technical department. Well today is the 11th of April. I only have 10 days left of my free 500 minutes, and STILL NO JOY. When I try to make an MTN call, you have insufficient funds. This is a huge sale ****, according to me. Where do you need to reset or activate a bundle you buy??? We have 5 MTN no's in our home. I'm definitely considering changing. </p>
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Replies (3)
MTN South Africa's replyOfficial
15 Apr 2017, 08:33Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked on information provided in the review section does not display any account information . Kindly populated your account details for prompt assistance on specified deal.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
MTN South Africa's reply15 Apr 2017, 08:33
Official
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked on information provided in the review section does not display any account information . Kindly populated your account details for prompt assistance on specified deal.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
MS
Marcelle S's updateReviewer Update
18 Apr 2017, 07:45Good morning Kevin,
I have still had no joy from my 500 minutes. The cell no. is ***.
MS
Marcelle S's update18 Apr 2017, 07:45
Reviewer Update
Good morning Kevin,
I have still had no joy from my 500 minutes. The cell no. is ***.
MS
Marcelle S's updateReviewer Update
25 Apr 2017, 16:17Shocking! No refund. No reply. No minutes from my R189 Boosta Bundle.
MS
Marcelle S's update25 Apr 2017, 16:17
Reviewer Update
Shocking! No refund. No reply. No minutes from my R189 Boosta Bundle.