Booking Phone for repairs

Ref ***<br> Ref ***8<br> Ref ***<br> Ref ***<br> <br> I have on a number of times (5 times) I'm sure you keep recordings of the calls, if you feel i am exaggerating. Please feel free to pull up those recordings.tried to book my phone in for repairs with MTN insurance. The fact that we pay for the service and we don't get the service we deserve. It''s not a matter of wanting to feel special. However i app**** for this service in order to get the necessary help when i need it. Each time I was promised that my phone will be collected from me for repairs. But all times i waited in vain. I actually had to go buy a phone yesterday after a staff member at MTN Rosebank laughed at me after explaining the story above to her. All she said they can't help me because they don't have loan phone. Which is the excuse I heard 3 times from the five calls I made in a space of 2 months. All i need is my phone to work please. Even replaced if possible.<br> I have included all the reference numbers above. Never received help after each call logged. Promised that my phone was going to be collected 2 weeks ago. that didn't happen. And no one called to explain to me why. or whats happening.<br> <br> Regards,<br> Gift