MP
Malcolm P

1 reviews | Active since Nov 2013

16 Oct 2015, 15:53

Booked to receive updates on Mobiles Plus

So I get a cold call from a call center agent today trying to advertise the Mobiles Plus service to me. I tell them that I do not like being cold called and I cut the call. <br> <br> Moments later I get an SMS saying thanking me for my interest in the Mobiles Plus product and that I will be included in future information regarding this. I did not sign up or agree to be notified of this service the call center agent had put me on the list without my consent. <br> <br> This is utterly ridiculous and I want to be removed from all of MTN's communications as a result of this. That includes all of your spam about love lives and nonsense like that.

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Oct 2015, 10:50
Official
Hello Malcolmp10,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
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