1 reviews | Active since Feb 2015
Booked fone in for repairs DOLOLO QUOTE after a week.
<p>I booked my Sony Z3 for repairs at the Big MTN at Mimosa Mall last week tuesday 22/11/2016. Its been more than a week and I have not heared anything from them. They said they will give me quote within 2 days DOLOLO quote!!!!</p> <p>Why do black peopel get such bad service mara? What is weired is that Im due for an upgrade - Why would I upgrade if Im forever receiving such bad service? </p> <p>Lets get to the basics. I dont want special treatment just to be assisted.</p>
Good afternoon Kgositsile
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate. Your device was sent to the Manufacturers and we awaiting feedback so we can send you the quotation.
There is a quote rejection fee of R330.00 incl. vat applicable when the repair quotation is rejected by client or the quote has expired. If you had rejected the repair quotation you being the client would be liable for the rejection fee. This is a standard business rule.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***
Good afternoon Kgositsile
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate. Your device was sent to the Manufacturers and we awaiting feedback so we can send you the quotation.
There is a quote rejection fee of R330.00 incl. vat applicable when the repair quotation is rejected by client or the quote has expired. If you had rejected the repair quotation you being the client would be liable for the rejection fee. This is a standard business rule.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***