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Debbie M

1 reviews | Active since Jul 2015

09 Jul 2015, 09:32

boo on you Mtn

Out of years of having my contract I all of a sudden get a R10 000 bill. NEVER IN MY LIFE. I usually get a message saying my account is capped, not this time.....CAUSE YOU ALL ON STRIKE!!!! So I reversed the payment and put a stop order on my account. I have lodged a query in May and no one has even bothered to look at it. I keep wanting to sort this out as a good payer of accounts, I will pay my subscription fee but not this other ****. I have called the call centre several times, phoned the head office, useless, and been to the store. Nothing can be done they tell me. Well guess what MTN, I am immigrating so the joke is on you buddy. I'm trying my best and all you can do is f/^??ING strike, ****** useless I tell you. SORT THIS S$%T OUT!!!!!! You probably going to end up going bang with all idiotness going on.

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Jul 2015, 09:21
Official
Hello Debbie55,

Thank you for bringing this to our attention.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.

Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.

Regards
Winnie
REQ:***