Bonus data deal just an empty promise
<p>I am a new mtn contract customer. I signed my contract with MTN shop at water front mall in Bloemfontein, in July this year.</p> <p>The package that I chose was MyMTNChoice 100, with 2GB bonus data and 200 MTN to MTN extra minutes for the first 12 months of the contract. In August 2016 I only received 100 minutes and 500MB data without the bonus minutes and bonus data. I went back to the shop to enquire about this.</p> <p>They told me I did not sign for the contract with bonus data and extra minutes. I requested to meet the lady who helped me sign the contract because I knew I had explained to her which contract I need and I showed her on the MTN catalogue. I was told that the lady is on maternity leave and will only be back in 2017. Since then nobody is helping me resolve the problem because i have to wait for next year when the assistant who helped me is back, in the meantime iam still paying and not getting the promised bonus.</p> <p>I am really pained by this because I chose this contract because of the bonus deal. Now im out of budget because i have to buy extra data every month while im paying for this.</p> <p>Who in their right state of mind can choose a contract with no bonus while there is one in that month with a bonus!!! </p> <p> </p>
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Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that the matter has been escalated to the relevant management team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
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