Bogus Contract
<p>I have a complain with MTN, I took a closed contract for my daughter but they decided to make it open contract, now they are expecting me to pay R6400 bill and have handed me over to the lawyers to get the money, I won't pay it because I made it clear that once free minutes, data and SMS are finished it must be locked which they didn't </p>
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MTN South Africa's replyOfficial
04 Sept 2016, 20:34Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the charges were investigated and validated correct, reference number: ********** & ********** . We have escalated the matter to our legal department for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ: **********
Best regards,
MTN South Africa's reply04 Sept 2016, 20:34
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the charges were investigated and validated correct, reference number: ********** & ********** . We have escalated the matter to our legal department for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ: **********
Best regards,