Blunder after blunder after blunder with 0 Service

Hi, <br> <br> There not enough options in the Nature of Complaints section. <br> <br> My contract was upgraded, one number has been incorrectly upgraded (wrong package) and I have not been waiting 3 months for it to be resolved. (Latest Ref ***). My 2nd contract upgraded on 1 April as a dual sim, the one sim card is still not active. (I have made 10 calls to sort this out and have given up)<br> <br> I also had issues with the billing on the new contract whereby 2gb data package was loaded however the data billing did not take this into account therefore I have been billed out of bundle data rates instead of it being billed from this package. (Ref *** - Request # ***)<br> <br> I have been to the store countless times (they have logged it via the DCI center) as well as calling the Service Desk (808). I have even been into the office at 14th Ave and spoken to Praveshini (Accounts - Phase 2 building) to try sort this out.<br> <br> Everyone has promised to rectify and resolve however I am still waiting. I tried calling 808 again today however the call center is closed presumably due to strike action.<br> <br> Can someone please assist in getting this resolved, this is ridiculous<br> <br> Regards<br> Thomas