VM
Veronica M
1 reviews | Active since Mar 2009
03 Jul 2015, 09:38
blocked phone
I have upgraded my contract in March 2015 and have been experiencing problems with my phone constantly being blocked completely and today (3-7-2015) my phone was soft locked for no reason yet they are busy deducting payment from my account on a monthly and I was never in arrears. I sent email on the 03 June 2015 to date no courtesy of response. This is not how service provider like MTN should treat their customers. Do I always have to be on the phone call centre for something like this. Its getting too inconveniencing for me.<br>
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Replies (1)
MTN South Africa's replyOfficial
07 Jul 2015, 13:42Hello mavrr,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number has been unsuspended and it is currently active. Your line was suspended due to the credit limit that has been put in place as per the request from the NCA (National Credit Act). It services as a risk measure in the customers favour. Should you require your credit limit to be increased, please contact contact 808.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number has been unsuspended and it is currently active. Your line was suspended due to the credit limit that has been put in place as per the request from the NCA (National Credit Act). It services as a risk measure in the customers favour. Should you require your credit limit to be increased, please contact contact 808.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply07 Jul 2015, 13:42
Official
Hello mavrr,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number has been unsuspended and it is currently active. Your line was suspended due to the credit limit that has been put in place as per the request from the NCA (National Credit Act). It services as a risk measure in the customers favour. Should you require your credit limit to be increased, please contact contact 808.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number has been unsuspended and it is currently active. Your line was suspended due to the credit limit that has been put in place as per the request from the NCA (National Credit Act). It services as a risk measure in the customers favour. Should you require your credit limit to be increased, please contact contact 808.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,