lN
lorashni N
1 reviews | Active since Apr 2015
02 Apr 2015, 09:07
Blocked number
I have been waiting 4 weeks for someone to unblock my line, I have called MTN's call centre 8 times and have been twice to their branch at North Gate and still been given the run-around and they send me a bill for air time and data that I can't use. The care free/pass the buck attitude of theur staff tells me that MTN does not value its customers, all they care about is taking my money. REF*** CAN SOMEONE SORT THIS OUT?????<br> <br> Sagesh ****an<br> Account number: A***
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MTN South Africa's replyOfficial
15 Apr 2015, 15:05Hello lorashni,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've perused your account and see that 2 separate requests were logged. Firstly the SIM card number in question needed to be released (REQ:***) and then SIM card needs to be reactivated (REQ:***).
We see that a follow up request was sent through and we've just done another follow up for the matter to be resolved and brought to a close.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've perused your account and see that 2 separate requests were logged. Firstly the SIM card number in question needed to be released (REQ:***) and then SIM card needs to be reactivated (REQ:***).
We see that a follow up request was sent through and we've just done another follow up for the matter to be resolved and brought to a close.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply15 Apr 2015, 15:05
Official
Hello lorashni,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've perused your account and see that 2 separate requests were logged. Firstly the SIM card number in question needed to be released (REQ:***) and then SIM card needs to be reactivated (REQ:***).
We see that a follow up request was sent through and we've just done another follow up for the matter to be resolved and brought to a close.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've perused your account and see that 2 separate requests were logged. Firstly the SIM card number in question needed to be released (REQ:***) and then SIM card needs to be reactivated (REQ:***).
We see that a follow up request was sent through and we've just done another follow up for the matter to be resolved and brought to a close.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,