Blocked my phone for the 6th time, although I paid.

This is about the 6th time that my phone is being blocked of outgoing calls and network. I made a payment via eft on the 29 May 2020 of R200.

My services then got suspened. I then went to the store at Milnerton The Paddocks Shopping Centre on the 6th June 2020, to find out whats going on. I gave them my proof of payment with my bank statement to send it off to have the funds allocated. But up until today,no one can allocate the funds. Im at wits end with MTN.

I called your customer service on the 5 July 2020 and spoke to Ntlatla, who I requested to that I want to speak to a manager. He then brought Oletta Samuel, I presume thats his manager.

Prior to this I spoke to Sandisiwe one of the agents at your customer service call centre on the 24 June 2020, who then advised me that she will send me and email in order for me to send her the proof of payment for her to escalate. I never received that email.

She, being Oletta, reassured me that my phone wont be blocked, and my account wont be in arrears and she will personally escalate the matter. And to my surprise, my phone got suspended off services on the 8 July 2020.

Although I made a payment of R210 on the 5 July 2020, which Oletta said was reflecting.

You now say Im owing R198.50 on my account. Im working from home and this is a HUGE inconvenience. Im losing money, while you making MILLIONS. This is bull****.

Oletta doesn't reply to any email when requesting feedback and your contact centre is just as useless