1 reviews | Active since Jul 2013
BLOCKED LINE
I have a MTN account, MTN choice packet, with 50 talk minutes and 100mb data every month.<br> I am adding prepaid data additional to this because of internet useage. <br> The debit order went through the bank on 30th June, but today, Saturday 4 July my account was blocked. All internet, sms, calls was blocked.<br> I called the 808 free customer service and was informed that the line was blocked because I have reached my call limit ?<br> What call limit ? I have al my free minutes left, and this morning I loaded airtime, prepaid airtime, and I bought data on the *141*2# app.<br> That data was still active and not used up.<br> So how can my line been blocked ?<br> If I have used all my data, I can understand that internet will be down, until I reload another data bundle.<br> But my line was blocked with still data available. <br> <br> I think it will be better to look for a network that can work properly.
We are truly sorry for any inconvenience caused and for the breakdown.
We've perused your account and see that your line was barred as a security measure to not exceed your total credit limit on the account.
We can confirm the lines were reconnected and fully active on the network.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are truly sorry for any inconvenience caused and for the breakdown.
We've perused your account and see that your line was barred as a security measure to not exceed your total credit limit on the account.
We can confirm the lines were reconnected and fully active on the network.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
