EK
Elmarie K
1 reviews | Active since Jun 2015
03 Jun 2015, 10:17
BLOCKED HANDSET DUE TO MTN ERROR
On 20 May 2015 my cell phone handset, a Galaxy Mini S5, (contracted by MTN) lost connectivity while I was working on it, and regardless of my efforts, I kept getting the message \not registered on the network". I removed my SIM-card from the handset and placed it in another phone"
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Replies (1)
MTN South Africa's replyOfficial
11 Jun 2015, 11:14Hello Elmarie de Kock,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Would you please respond to the email that we have sent to you with the requested information so that we can investigate and provide you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Would you please respond to the email that we have sent to you with the requested information so that we can investigate and provide you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply11 Jun 2015, 11:14
Official
Hello Elmarie de Kock,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Would you please respond to the email that we have sent to you with the requested information so that we can investigate and provide you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Would you please respond to the email that we have sent to you with the requested information so that we can investigate and provide you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***