MN
Maria N
1 reviews | Active since Apr 2009
07 May 2015, 14:04
BLOCKED CELLPHONE
Someone from MTN decided to block my cellphone & for what reason only god knows. Now I cant seem to unblock it. I've been to Eastgate Mtn shop twice, Rivonia Mtn branch 3 times & everytime Im told they cant help me, I must go there & there. 4ned the customer care & they also cant help me. Its been 2months now without the 4ne. But the debit orders are still going thru even though they have blocked my cellphone.
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Replies (1)
MTN South Africa's replyOfficial
18 May 2015, 16:19Hello nkule,
We are truly sorry for the inconvenience caused and delayed response to your post.
We have now perused your account and see that the device was blacklisted by our Legal Department. The documents were forwarded to the Legal Department and we've done a follow up on the request.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and delayed response to your post.
We have now perused your account and see that the device was blacklisted by our Legal Department. The documents were forwarded to the Legal Department and we've done a follow up on the request.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply18 May 2015, 16:19
Official
Hello nkule,
We are truly sorry for the inconvenience caused and delayed response to your post.
We have now perused your account and see that the device was blacklisted by our Legal Department. The documents were forwarded to the Legal Department and we've done a follow up on the request.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and delayed response to your post.
We have now perused your account and see that the device was blacklisted by our Legal Department. The documents were forwarded to the Legal Department and we've done a follow up on the request.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,