JR
Johnny R
1 reviews | Active since May 2015
21 May 2015, 13:20
Blocked Cell phone
My Cell phone sim card was blocked for no reason according to the spokes person at our local MTN offices. The fault can not be rectified due to customer care personnel on strike. However this means a breach of contract on MTN s side. Will we be compensated for this breach or should we terminate our contract no service no pay. The account number is MTN ***. Correspondence regarding this matter must be made to *** as this is the maim account holder.
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MTN South Africa's replyOfficial
01 Jun 2015, 14:15Hello Johnny Rebello,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the line is reactivated and currently in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the line is reactivated and currently in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply01 Jun 2015, 14:15
Official
Hello Johnny Rebello,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the line is reactivated and currently in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the line is reactivated and currently in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,