MN
Moeketsi N
1 reviews | Active since Jul 2015
08 Jul 2015, 11:32
Blocked Acc- Phone calls in and out blocked
Hi MTN<br> <br> Please help me understand how my payment did not go through on the 15th of June 2015 when ALL my other debt went through on the day. We cannot use the possibility of it being insufficient funds because I did have funds for this as I budget monthly for all my debt. Now I am getting threats to say you guys will cut me off if I don't pay 1,2k??how did it get to 1,2k?? for a 319 p.m. contract plus 160 data?<br> <br> You making it my fault you didn't adhere to our agreement of you taking your monthly payment on time. When I call the 808 call centre I'm told by a recorded voice that consultants are not available \Services have been interrupted". Firstly I want to understand how you reached that 1"
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MTN South Africa's replyOfficial
17 Jul 2015, 14:10Hello Ntu_13,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your line is now active. The amount of R1.239.40 was deducted due to the May payment which declined and your account is correct.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your line is now active. The amount of R1.239.40 was deducted due to the May payment which declined and your account is correct.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
MTN South Africa's reply17 Jul 2015, 14:10
Official
Hello Ntu_13,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your line is now active. The amount of R1.239.40 was deducted due to the May payment which declined and your account is correct.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your line is now active. The amount of R1.239.40 was deducted due to the May payment which declined and your account is correct.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn