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Christiaan P

1 reviews | Active since Jul 2016

13 Apr 2018, 20:41

Blatent Theft

I upgraded my contract in December 2017 to a package which cost R399 per month. In February I realised MTN has been billing me R958. When I complained they corrected the billing to R399 one month later but never refunded the ****** money. When I complained about the blatant theft they ignored me. When I threatened with legal action they laughed at me. Guess we will see who laughs last in court.

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Replies (3)
MTN South Africa
MTN South Africa's reply23 Apr 2018, 22:44
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We do pick up the promo fee was over charged with R559.85. The package is now corrected.

The account is credited with R1,694.28 for the difference in subscription fee from December 2017 to February 2018. The credit will reflect in 3 days on the account.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

CP
Christiaan P's update06 May 2018, 23:53
Reviewer Update
Hi. Your response is appreciated, however, your promises has not been actioned to date.
CP
Christiaan P's update21 May 2018, 16:05
Reviewer Update
I received the following private reply from MTN on 23 April 2018: "Thank you for your post. We sincere apologized for any inconvenience incurred. We do pick up the promo fee was over charged with R559.85. The package is now corrected. The account is credited with R1,694.28 for the difference in subscription fee from December 2017 to February 2018. The credit will reflect in 3 days on the account. Kind Regards, Alice van der Merwe Complaints Analyst" My account has to date not been credited, almost 1 month after the commitment was made.