1 reviews | Active since Sept 2014
Blatent *****
I have had a data contract with MTN for over 2 years now ON NUMBER ***. I have NEVER exceeded my data usage of 9GB per month ever. Yet end Oct I get charged R2046.17 extra for data per MB eventhough my balance stated I still have data left. Again, Dec I get charged R4945.76 extra for data per MB, eventhough my balance still stated I had data left. Logged calls - no reply. End Jan AGAIN the same thing for R1116.99! this time I actually have an email from customer services stating I still have 17GB left!!! logged calls AGAIN.<br> <br> To date I have reference numbers: ***9, ***, ***, *** AND STILL NO REPLY!!!!<br> I have also requested an immediate termination of the contract as they keep on charging me excessive unjustified amounts.<br> <br> No one has bothered to give me feedback, no one has bothered to re-imburse me. This is blatant *****.<br> <br> I would advise anyone considering a contract with MTN to not go there. They simply debit your accounts with excessive unjustified amounts and then subsequently never bother to investigate and get back to you. Go anywhere, but do not go to MTN.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note your MTNSP query reference REQ:*** a credit request has been approved. We have sent through a request to our banking department to credit the funds to your bank account REQ:***. Please allow a turnaround time of 7-14 working days. For any information you may contact our 808 customer care.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note your MTNSP query reference REQ:*** a credit request has been approved. We have sent through a request to our banking department to credit the funds to your bank account REQ:***. Please allow a turnaround time of 7-14 working days. For any information you may contact our 808 customer care.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,
