ST
Sibusiso T

1 reviews | Active since Jun 2017

22 Jun 2017, 08:47

Blatant Negligence

<p>My phone was ****** at race that was organised by MTN which should have had secured parking which they promised but they didnt live up to that promise, after the race i found that somehow my car was broken into and my phone ****** the incident happened on Saturday 10/06/2017 i went to report the case at the Fairlands police station but was told i had to block the phone and get an ITC number before i can open a ******** case I called mtn and was informed that it can only be done midweek i tried for the whole week and the phone wasnt blacklisted its two weeks later my phone still hasnt been blacklisted. I received one email on the 16/06/2017 but still my phone hasnt been blacklisted nor have they addressed my complain. My view is that their disregard brought on because I'm black had a person of a different colour lodged the complain they would have responded within 48 hours of receipt of the complain. They are where negligent in guarding our cars and are negligent again in handling my complain.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply22 Jun 2017, 18:47
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly be advised that your hand set have been blacklisted and your ITC Ref No ***5.

We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.

warm regards

mike

Complaints Management Team
Reference Number: ***6