HN
Haidee N
1 reviews | Active since Jun 2012
13 Mar 2018, 15:05
Blatant ***** at MTN and nothing is being done about it!
Imagine my horror to receive an sms from a recoveries company stating I owe MTN about R5 500 and I don't even have an MTN account! This is a blatant *****! I contacted MTN on 26 Feb and was advised to sign an affidavit. When I requested what info was required on the affidavit, I was told to do an affidavit. So no help there. I then emailed an affidavit on 1 March, and have followed up a few times, with no luck. I have tried calling - no one picks up. I have checked with one of the credit bureaus. I now need to log a dispute at each credit bureau - a long process, while I wait 20 business days for their response. And am not allowed to open any accounts, while I wait for it to be resolved. All because someone committed ***** at MTN and no-one at MTN is doing anything to resolve it. Please MTN. Fix it. And fix it with the credit bureaus.
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Haidee N's updateReviewer Update
15 Mar 2018, 18:28Hi Alice
I responded to your email requesting information on the morning 14 March. I have had no response from you, despite following up again this morning via email. This seems to be better mechanism for response by MTN, so I copy my email below:
Hi Alice
Thanks for responding.
I am highly concerned that you have been unable to pick this up. Especially as I followed up and the response I have received is that there is still no answer from the ***** department. The only conclusions I can draw is that it is either being ignored by your ***** department or the ***** extends to within your ***** department. Please confirm which it is.
Below, please see the original correspondence together with the attached affidavit and certified copy of my ID.
Since the original writing of the below email I have checked with ClearScore and a default has been lodged against my name. I want MTN to clear this default with all the credit bureaus and want certified written confirmation that this has been done, as well the confirmation received by MTN from the credit bureaus that corrective measures have been taken and my credit score fully restored.
Furthermore, I want certified written confirmation that MTN has ********ly prosecuted the person/s responsible for the ***** and identity theft or for MTN to provide me with the full details, including ID numbers and addresses, of the person/s responsible so I can personally open a ******** case against them at my local police station. Failing either of these, I will open a ******** case against the CEO of MTN.
I would also like to see copies of the following documents that would have been used to open the account:
Proof of residence
Salary slip
3 months stamped bank statements
Copy of ID used
Given that the documentation has been sitting with your ***** department for almost 2 weeks, I expect full resolution on this matter within 48 hours with updates within that period. Or you leave me no choice but to open a ******** case against the CEO of MTN.
I look forward to your assistance in this matter.
Please do not hesitate to contact me, if you need any further information.
---------- Forwarded message ----------
From:
Date: 1 March 2018 at 12:42
Subject: Re: ********** Account ********** [# ********** 4]
To: **********
Good day
As per the following reference numbers:
MTN: ********** 4
Saya Recoveries: ********** 20
I dispute the account associated with cellphone ********** as I did not open the account. This is an act of *****. Attached, please find:
A sworn affidavit that I did not take up a contract with MTN
A certified copy of my ID
Please advise how long it will take to resolve this matter. Once you have done so, please provide confirmation.
Please also contact any credit bureaus at which you may have lodged a default against my name and have it reversed. Please confirm which credit bureaus, if any, and that this has been done.
Please let me know if you require any other information in this regard.
So, Alice, please have the courtesy to respond now. I'm sure your CEO will appreciate it.
HN
Haidee N's update15 Mar 2018, 18:28
Reviewer Update
Hi Alice
I responded to your email requesting information on the morning 14 March. I have had no response from you, despite following up again this morning via email. This seems to be better mechanism for response by MTN, so I copy my email below:
Hi Alice
Thanks for responding.
I am highly concerned that you have been unable to pick this up. Especially as I followed up and the response I have received is that there is still no answer from the ***** department. The only conclusions I can draw is that it is either being ignored by your ***** department or the ***** extends to within your ***** department. Please confirm which it is.
Below, please see the original correspondence together with the attached affidavit and certified copy of my ID.
Since the original writing of the below email I have checked with ClearScore and a default has been lodged against my name. I want MTN to clear this default with all the credit bureaus and want certified written confirmation that this has been done, as well the confirmation received by MTN from the credit bureaus that corrective measures have been taken and my credit score fully restored.
Furthermore, I want certified written confirmation that MTN has ********ly prosecuted the person/s responsible for the ***** and identity theft or for MTN to provide me with the full details, including ID numbers and addresses, of the person/s responsible so I can personally open a ******** case against them at my local police station. Failing either of these, I will open a ******** case against the CEO of MTN.
I would also like to see copies of the following documents that would have been used to open the account:
Proof of residence
Salary slip
3 months stamped bank statements
Copy of ID used
Given that the documentation has been sitting with your ***** department for almost 2 weeks, I expect full resolution on this matter within 48 hours with updates within that period. Or you leave me no choice but to open a ******** case against the CEO of MTN.
I look forward to your assistance in this matter.
Please do not hesitate to contact me, if you need any further information.
---------- Forwarded message ----------
From:
Date: 1 March 2018 at 12:42
Subject: Re: ********** Account ********** [# ********** 4]
To: **********
Good day
As per the following reference numbers:
MTN: ********** 4
Saya Recoveries: ********** 20
I dispute the account associated with cellphone ********** as I did not open the account. This is an act of *****. Attached, please find:
A sworn affidavit that I did not take up a contract with MTN
A certified copy of my ID
Please advise how long it will take to resolve this matter. Once you have done so, please provide confirmation.
Please also contact any credit bureaus at which you may have lodged a default against my name and have it reversed. Please confirm which credit bureaus, if any, and that this has been done.
Please let me know if you require any other information in this regard.
So, Alice, please have the courtesy to respond now. I'm sure your CEO will appreciate it.