Blacklisting service

<p>I have been trying to blacklist my phone with MTN for 7 days now and they are not helping. First they told me their blacklisting service is down and their IT department is trying to fix it. I was told to try after 24 hours and when I did it was still not working. I tried everyday until last night(20 June 2017). I was told that the service is now working but I need to call the next morning before 17:00. I called this morning and again I was told it's not working. The consultants all say different things. One of them told me that their system is not the problem, that the ITC is the one with the problem and all networks have the same issue as them. When I called Vodacom and Cell C they both told me there is no problem with their blacklisting service. MTN did not send out any communication with regards to the "problem" with their blacklisting service. They are clearly not prioritising this issue which results in my inconvenience as I am unable to blacklist my phone in order to report it to the police and get my new phone from my insurance company. I will personally never use MTN as a service provider again because they do not care about their customers.</p> <p>I also called their service center in Morningside to try and get help, and they said I need to come to the store to blacklist my phone. They assured me that their blacklisting service was working ,b ut when I went to the center I still did not get any service. They don't even answer the phone at this service center until you call 100 times. I am not happy.</p>