WK
William K
1 reviews | Active since May 2015
11 Jun 2015, 11:01
Blacklisting incorrect phone and can't unblacklist
About 2 months ago my wife's cellphone was ******. For insurance purposes we had to request the ****** phone to be blacklisted. In the meantime, MTN informed her that she was eligible for an upgrade, which she then did. MTN then blacklisted the new phone that was issued on the upgraded contract. <br> <br> Subsequently she could not phone due to \network connections"not available. She took the phone in"
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Replies (1)
MTN South Africa's replyOfficial
23 Jun 2015, 16:00Hello wpvking,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records the handset has been unblacklisted (ITC ***)
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records the handset has been unblacklisted (ITC ***)
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply23 Jun 2015, 16:00
Official
Hello wpvking,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records the handset has been unblacklisted (ITC ***)
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records the handset has been unblacklisted (ITC ***)
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***