Blacklisting and ITC Number Required (Afrihost vs MTN)

My Samsung Tab 3 10.1” was ****** on 03 November 2018 and unfortunately I require an ITC number for Insurance purposes. The entire claim is on hold due to no client support from MTN. I have not been able to obtain an ITC number regarding this matter. Please help.

As can be researched Afrihost and MTN "Blacklisting and Obtaining an ITC number".

The process followed is exactly as described in the thread below: https://mybroadband.co.za/forum/threads/afrihost-mtn-refusing-to-blacklist-******-device.935141/

Unfortunately all MTN client support is dodging any responsibility including Afrihost.

I submitted various emails and shortly after the ticket is closed without receiving any correspondence regarding this matter. I am being notified the Ticket has been closed. I know that Afrihost is the Administrator but up to date Afrihost also has not been able to resolve this issue. Much to my frustration. Although the service provider is MTN and the buck stops at MTN. Therefore can anyone just blacklist the number +2 ********** and provide an ITC number for me please.

My unsuccessful attempts with the MTN References for blacklisting the number: 1st attempt: MTNB ********** 8066 2nd attempt: MTNB ********** 8689 3rd attempt: MTNB ********** 3201 4th attempt: MTNB ********** 3200

All these attempts where closed without any correspondence regarding the matter or reasons thereof. It seems shocking to close a request for support without providing any sufficient notification of what will follow.

I need assistance please help resolve this headache between Afrihost and MTN to enable me to obtain my claim from my Insurance. I have filled in a form and this has been submitted to MTN for blacklisting with no response.

Your assistance in this matter would be greatly appreciated.

I would be saddened if MTN is not eager to solve this issue.