TG
Thilendran G
1 reviews | Active since May 2018
01 Nov 2018, 17:36
Blacklisting
At the beginning of this year I bought my Samsung galaxy s9 from a person on Facebook and on the 27th of October at about 12pm the phone stopped working I went to Vodacom they told me the phone was blacklisted by MTN and they cannot unblacklist the phone so I went to MTN and they asked me to come with the person I bought the phone from because their account is in arrears this is really not on because I can't even get hold of that person because MTN blocked their number so please help me I paid R15000 for the phone it's alot of money I have an affidavit and I have proof that I own the phone I can get print outs from Vodacom for how long I have been using this device and I have the box for the phone
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Replies (2)
MTN South Africa's replyOfficial
02 Nov 2018, 05:07Good day Thilendran,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when it comes to unblacklisting a device, the registered owner needs to request it. In your case , if the account is in arrears, the account holder needs to pay the arrears. This would be the standard procedure with any service provider in SA.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply02 Nov 2018, 05:07
Official
Good day Thilendran,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when it comes to unblacklisting a device, the registered owner needs to request it. In your case , if the account is in arrears, the account holder needs to pay the arrears. This would be the standard procedure with any service provider in SA.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
TG
Thilendran G's updateReviewer Update
02 Nov 2018, 15:54So is MTN going to refund me or issue me a new device because I payed for this device that you guys blocked because this is ridiculous especially when I now own this device because you guys need to sort out this matter urgently
TG
Thilendran G's update02 Nov 2018, 15:54
Reviewer Update
So is MTN going to refund me or issue me a new device because I payed for this device that you guys blocked because this is ridiculous especially when I now own this device because you guys need to sort out this matter urgently