WS
WISANI S

1 reviews | Active since Jul 2015

21 Jul 2015, 22:28

BLACKLISTED PHONE

HI, I`VE BEEN TRYING TO UNBLOCK MY PHONE FOR A MONTH NOW, I CALLED ON THE 18TH OF JUNE ASKING YOU TO BLOCK IT BECAUSE IT WAS ****** AT WORK, AND THE SECURITY HAVE FOUND IT.I`VE REPORTED IT TO THE SAPS AND I HAVE ALL THE PROOF YOU NEEDED TO UNBLOCK IT, CASE NO, AFFIDAVIT FROM SAPS , PROOF OF PURCHASE , ID COPY CERTIFIED, YOU GAVE ME THE WRONG FAX NUMBER I TRIED FOR A WEEK AND IT COSTED ME MONEY WITH NO LUCK,I`VE EMAILED THIS DOCUMENTS TO THIS ADDRESS [Email Removed] STILL NO RESPOND, HAVING THAT PHONE BACK IS USELESS COZ I CAN`T USE IT AND I`VE PROVIDED YOU WITH EVERYTHING, WHAT ELSE DO YOU NEED FROM ME TO UNBACKLIST IT, SO I CAN START USING MY PHONE AGAIN, SECUNDABRANCH KEEP ON CHASING ME AWAY AND TELLING ME TO CONTACT THE CALL CENTRE, WITH WHAT PHONE I DONT KNOW, THE CALL CENTRE DO NOT EVEN BOTHER TO TAKE MY CALL, THE VOICE RECORD KEEPS ON TELLING ME TO CALL AGAIN LATER

0
Replies (1)
MTN South Africa
MTN South Africa's reply28 Jul 2015, 16:38
Official
Hello Shilency,

Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.

I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the ITC reference number and cell number in question have been left out of your post which does delay the resolution time.

Would you kindly email us your IMEI number and we will investigate with our repair center.

Regards,
Felicity
REQ:***