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Desiree B
1 reviews | Active since Jul 2012
15 Jun 2015, 10:11
Blacklisted my phone/ no response / no feedback
I called MTN on Friday after numerous attempts and eventually got through to them. I wanted to find out when my cellphone is due for an upgrade as my cellphone is having signal issues I advised the consultant that my phone is BROKEN and would like to find out when I am due for an upgrade and he made a note that my PHONE WAS ****** and he BLACKLISTED my cellphone. I have left message after message trying to get through to someone to assist me but get transferred from pillar to post and then the call gets cut. I never once asked MTN to blacklist my phone! I need this issue resolved ASAP
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MTN South Africa's replyOfficial
17 Jun 2015, 15:15Hello desireeb3,
Thank you for posting.
Please accept our apologies for the inconvenience that this experience may have caused rest assured it was not our intention to dissatisfy you in any way.
Our records show that you did speak to one of our customer service consultants today (17th June 2015), and you were informed that the handset in question is not blacklisted on MTN's network.
Regards,
Lawrence
REQ: ***
Thank you for posting.
Please accept our apologies for the inconvenience that this experience may have caused rest assured it was not our intention to dissatisfy you in any way.
Our records show that you did speak to one of our customer service consultants today (17th June 2015), and you were informed that the handset in question is not blacklisted on MTN's network.
Regards,
Lawrence
REQ: ***
MTN South Africa's reply17 Jun 2015, 15:15
Official
Hello desireeb3,
Thank you for posting.
Please accept our apologies for the inconvenience that this experience may have caused rest assured it was not our intention to dissatisfy you in any way.
Our records show that you did speak to one of our customer service consultants today (17th June 2015), and you were informed that the handset in question is not blacklisted on MTN's network.
Regards,
Lawrence
REQ: ***
Thank you for posting.
Please accept our apologies for the inconvenience that this experience may have caused rest assured it was not our intention to dissatisfy you in any way.
Our records show that you did speak to one of our customer service consultants today (17th June 2015), and you were informed that the handset in question is not blacklisted on MTN's network.
Regards,
Lawrence
REQ: ***