Blacklisted *******ly

I took a month to month contract router last year at the beginning of April and returned back to the MTN store at the end of May 2023 at Promenade in Mitchell's Plain because I was leaving the place where I was staying. Bear in mind that those routers can only work in one address where it was registered. Upon arrival at the store the staff couldn't process the router which I was returning as they didn't know how to process the return of the router because they were not trained by MTN on how to process it. They asked me to take it to their sister store at Sanlam Centre in Parow and this was inconveniencing me because I drove from my house in Brackenfell to return the router in Mitchell's Plain and again had to drive from Mitchells Plain to Parow using my petrol because of *********** MTN. On arrival at MTN Sanlam Centre the staff there didn't know how to process the router again and eventually I asked them to call their manager who then told me that the device is new to them and there is no training manual on how to process it on their system. The manager at Parow asked me to leave the router with them and they will enquire about it and will subsequently process it. In October 2023 I received an email from MTN claiming that I owe them R2771.00 for that router and I explained to them what happened and they told me that they will sort it out with that store. Few months later I saw my name on the Credit Bureau that I owe MTN and I phoned MTN to resolve this problem but I have been from pillar to post trying to get this resolved with no luck.