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I paid for my MTN account fully but they are refusing to give me my paid up letter. I finished paying my account in 2023 but they are not updating my account with bureau

Angry comment My billing number BA*** TEBOGO ndhlovu Email ***

Subject: URGENT: Request for Paid-Up Letter and Bureau Update – Billing Account BA***

To Whom It May Concern,

My name is Tebogo Ndhlovu, and I am writing to formally raise a serious complaint regarding my MTN billing ***.

I fully settled my account in 2023, yet despite numerous follow-ups, MTN has failed to issue my paid-up letter and update my status with the credit bureau. This delay is unacceptable and has caused unnecessary damage to my credit profile and peace of mind.

I demand the following without further delay:

Immediate issuance of my paid-up letter.

Prompt update of my account status with the credit bureau to reflect that the account is fully paid.

I have fulfilled my obligation to MTN. I expect the same level of accountability and professionalism in return.

If this matter is not resolved within 7 days, I will have no choice but to escalate it to the Consumer Protection Office and the Credit Ombud.

Please treat this as urgent. You may contact me directly via email: ***.

Sincerely, Tebogo Ndhlovu