Blacklisted because MTN charged my twice.

I have paid my son’s cell phone contract, with MTN, since it was first taken out in 2009 or so. Each payment was made via debit order which were fulfilled each month. In January 2021 the contract was transferred into his name.

January 2021 Visited MTN iLanga (Mbombela) and MTN White River

They were unable to help me open a new contract because of an anomaly that the clerks were unable to explain. On both occasions, they indicated that my account was fully paid and I had a zero balance.

In March charged myself and my son for the contract. (double payment)

In July 2021 I tried to increase a credit limit and was denied because there was an issue on my credit rating attributed to an outstanding amount of R473 owed to MTN. I immediately took the following actions: 14 July 2021 Email to MTN legal department. Got automated response Ref: #510**** 19 July 2021 Email to MTN legal department. No response 21 July 2021 Phoned MTN 083 135

Ref: 1-73555******

It is impossible to speak to anyone who can help me. No one knew who to transfer me to and could give me any assisstance.

How do I get this matter resolved?