MM
Mbali M
1 reviews | Active since Nov 2018
15 Mar 2019, 13:30
Blacklisted and I’m also involving my lawyers
Yet again I have to take it to this extant because I’ve been blacklisted on everything by Mtn because they keep billing for a phone I don’t have and was ****** one of your staff members , because I took the phone back because Mtn delivered a wrong device now I can’t even take a loan under my name because I’ve been blacklisted and taken to the lawyers over something I don’t even have with and didn’t even use switch it on so you guys better ready because I’m also including my lawyers and media to name and shame your staff members for *****ing customers goods when returned back to your stores , I’m diguested by the service I’ve received with this network providers
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Replies (1)MTN South Africa's replyOfficial
18 Mar 2019, 15:38Good day
Thank you for your post.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that MTN I will investigate your query and revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Zenetta Portia Viljoen
Complaints Management team
MTN South Africa's reply18 Mar 2019, 15:38
Official
Good day
Thank you for your post.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that MTN I will investigate your query and revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Zenetta Portia Viljoen
Complaints Management team
