1 reviews | Active since Feb 2015
Blacklisted after contract expire
My MTN contract expired on 29 May 2014, mtn continued deducting money from my account. I called the consultant a month later to enquire about the deduction. The consultant said I made an upgrade which I never did. <br> <br> I told them I never upgraded and asked them to terminate the contract which was for 24 months agreed but now was on 26 months. <br> <br> On January 2015 I went to do financial transaction at a bank and was told that I was blacklisted by MTN. upon investigation I was blacklisted on September 2014. I tried to enquire at mtn but as usual consultants took me up and down without solving problems. Every consultant I met told me the complaint was never captured and their stories made no sense as they kept sending emails to someone somewhere. <br> <br> I want my name removed from ITC blacklist as I paid my 24 months contract without skipping any payment. Mtn blacklisted me for an upgrade which I never agreed to and never received .<br> <br> I filled a report with TransunionReport but mtn never honored it ref TU***<br> <br> Campuscan has the blacklist and experian SA ALSO<br> <br> PLEASE SORT OUT
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
