Blackhole service

<p>On the 3rd of August I lodged a complaint on behalf of my parents’ in-law with MTN regarding excessive data charges, poor customer service, deliberately deception and finally duplicate charges. </p> <p>The complaint contained a letter of authorization from the account holder authorizing me to deal with this matter on their behalf. </p> <p>The complaint was lodge in terms of the complaint resolution process published on MTN's site. To date MTN has not even acknowledge the receipt of the complaint, and attempts to get an actual person with any knowledge has fail.</p> <p>I believe that the complaint can and should be settled amicably; with the exception of the bank charges related to the duplicate debit order I have not request or demanded a full refund. </p> <p>I’m hopeful that a more public appeal will inspire MTN to act on the complaint without me having to take more extreme action.</p>