TK
Thobile K
1 reviews | Active since Jun 2014
16 Feb 2015, 08:40
BLACKBERRY Z10 Damaged goods
Hi, I bought my phone blackberry Z10 last year may at Edgars, I use the MTN network, In August my phone gave me a problem and I took it to MTN repair centre in crown mines and they gave me a refurbished blackberry Z10, now the same phone is giving me a problem, on Saturday it switched off completely, I need to find out am I really going to loose my money because blackberry / MTN sold me a problematic phone or will I really get assistance. I would like to have my money back or have another phone, I cannot be making up and down to the repair centre each time I have a problem with this phone, its time consuming and I need to take off time at work, I am loosing money.
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MTN South Africa's replyOfficial
25 Feb 2015, 11:53Hello Winklet-Pee,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for us to revisit the repairs, we would require you to book the handset in again and have the store mark it for urgent attention as it has been in for repairs on a prior occasion.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for us to revisit the repairs, we would require you to book the handset in again and have the store mark it for urgent attention as it has been in for repairs on a prior occasion.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply25 Feb 2015, 11:53
Official
Hello Winklet-Pee,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for us to revisit the repairs, we would require you to book the handset in again and have the store mark it for urgent attention as it has been in for repairs on a prior occasion.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for us to revisit the repairs, we would require you to book the handset in again and have the store mark it for urgent attention as it has been in for repairs on a prior occasion.
Thank you
Wenzile Masina
REQ:***