blackberry Z10

<p>I'm as salesman, who purchased a Blackberry Z10 prepaid from Mtn counter at Edgars Maponya mall in April 2016 . i had to return the phone within the first 3months after purchase as the kept freezing, heating up during use and eventually would not switch back on. i returned the phone back to the store for repairs which took 6weeks and no replacement phone was issued to me, The handset was returned to the store but i was not notified and only got the phone when i went personally to the store to check as it was approaching 2months with me having no phone, only to discover that the phone was long delivered at the store no communication from the edgars cell phone counter.</p> <p> </p> <p>i was happy to finally use my hpone again but this was short lived as the phone stil had the same problem and i had to return it again to mtn for repairs which too another 6weeks and stil no communication from the store that the phone was replace and delivered at the store untill i did personally went to the store again.</p> <p> </p> <p>the refurbrished phone i had received from MTN repairs also had the exact same problem as the previouse one and i had to return it again for repairs as i kept doing previousely. Same process as before the phone was taken in for a further 6weeks and replace again. while i was getting annoyed because im a salesman and need to be easy accessable via telephone and emails and was being inconvinienced by MTN for selling a me a phone that clearly defective. This phone was replaced 3 times and i had no choice but to purchase another while battling with MTN to check me a working phone.</p> <p> </p> <p>The phone was finally replaced with a Black coloured phone and i returned it to the store arguing that i dnt like the black colour as i had deliberately purchased a white one and i no longer have use for the phone as i was forced to buy another since i need to have a constantly as a saleman and this was impacting my income cause my lient were battling to get a hold of me.</p> <p> </p> <p>i requested a full refund as it is clear that there phone i was sold is defective, i have been sent from pillar to post since then with me having to run around calling the sale consultant, sale manager and store manager for the status of my query. I'm left with a bitter taste in my mouth as i have spent money to buy this phone but have received my moneys worth, the phone is stil under warrantee and i have only had it for a year with 4 visits to the MTN Repairs center.</p> <p> </p> <p>i would like MTN management to kindly attend to my query, as im really frustrasted and disappointed with the service i have received, being the in the service industry myself i'm shocked at the service.</p>