1 reviews | Active since Jul 2016
Blackberry Technical Consultant - shocking attitude
<p>The reason one would phone a support centre for assist is due to the fact that I need help with my phone and couldnt solve the issue on my own. The guy that answered the phone was unhelpful, rude and his attitude was very condescending....."like I should know these things"</p> <p> Please dont let people with this attiude be in customer service roles.......left a very bad taste in my mouth. Would think twice about calling again......</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********