MS
Marius S
1 reviews | Active since Apr 2015
10 Apr 2015, 20:09
Blackberry exchange
my new phone has been giving problems, it is less than 6months old which means it can be exchanged and not repaired. Unfortuneatly my charger was ****** out of my office a while ago. This according to the store voids my warranty which i feel is not fair at all. Compairing a R150 charger to a R3000 phone just does not seem fair, rather a way to not honour your warranty
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MTN South Africa's replyOfficial
23 Apr 2015, 11:34Hello siuram,
Thank you for posting.
Please accept our apologies for the delay in responding to your post and for any inconvenience this may have caused.
Kindly be advised that warranty guidelines are set by the manufactures themselves and one of them is that ,in order for the handset to be replaced under warranty all accesories that comes with it smust be returned. Failure to adhere will result in a handset being repaired under warranty but not replaced.This is applicable if the handset is undergoing a warranty assesment.
Please book the device for repairs or contact our Repair centre Help desk on *** free from a MTN sim card from 8-5pm weekdays only for a detailed information with the IMEI of the handset in question.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the delay in responding to your post and for any inconvenience this may have caused.
Kindly be advised that warranty guidelines are set by the manufactures themselves and one of them is that ,in order for the handset to be replaced under warranty all accesories that comes with it smust be returned. Failure to adhere will result in a handset being repaired under warranty but not replaced.This is applicable if the handset is undergoing a warranty assesment.
Please book the device for repairs or contact our Repair centre Help desk on *** free from a MTN sim card from 8-5pm weekdays only for a detailed information with the IMEI of the handset in question.
Regards,
Nomonde.
REQ:***
Best regards,
MTN South Africa's reply23 Apr 2015, 11:34
Official
Hello siuram,
Thank you for posting.
Please accept our apologies for the delay in responding to your post and for any inconvenience this may have caused.
Kindly be advised that warranty guidelines are set by the manufactures themselves and one of them is that ,in order for the handset to be replaced under warranty all accesories that comes with it smust be returned. Failure to adhere will result in a handset being repaired under warranty but not replaced.This is applicable if the handset is undergoing a warranty assesment.
Please book the device for repairs or contact our Repair centre Help desk on *** free from a MTN sim card from 8-5pm weekdays only for a detailed information with the IMEI of the handset in question.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the delay in responding to your post and for any inconvenience this may have caused.
Kindly be advised that warranty guidelines are set by the manufactures themselves and one of them is that ,in order for the handset to be replaced under warranty all accesories that comes with it smust be returned. Failure to adhere will result in a handset being repaired under warranty but not replaced.This is applicable if the handset is undergoing a warranty assesment.
Please book the device for repairs or contact our Repair centre Help desk on *** free from a MTN sim card from 8-5pm weekdays only for a detailed information with the IMEI of the handset in question.
Regards,
Nomonde.
REQ:***
Best regards,