Blackberry 9790
I send my phone in for a software update, just to find out it is out of its warranty. I told the lady that it could not be as i bought the phone late December 2013. She send me the invoice of the blackberry with my IMEI number who was sold on a top up contract in Sept 2012. How can one phone belong to 2 people and why must i be punished because i bought a NEW phone in packaging. I need someone to help me to understand how this can happen and what are they going to do in order to give me a new phone that i have purchased on the 24 December 2013. Please note i have my receipt and the one allocated to the top up. It can be emailed if requested.
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MTN South Africa's replyOfficial
16 Mar 2015, 11:02Hello thersia71,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply us with the IMEI number of your handset that requires a software update, the store name area where the handset was bought.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply us with the IMEI number of your handset that requires a software update, the store name area where the handset was bought.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
MTN South Africa's reply16 Mar 2015, 11:02
Official
Hello thersia71,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply us with the IMEI number of your handset that requires a software update, the store name area where the handset was bought.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply us with the IMEI number of your handset that requires a software update, the store name area where the handset was bought.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***