1 reviews | Active since Sept 2012
blackberry 9730 (Black)
Hi I bought a blackberry 9730 (Black one) for my 13 year old daughter as a birthday gift. she had the phone two months and it wont not charge any more as the pin moved in and when I took it back to the glen mtn, they told me my daughter broken it and we will be charged for it. when it come back from repairs it was told to me it was a factory fault and gave us another one. now two months after that we have the same problem. she has had a blackberry before for 3 years and only reason why I got her a new phone was that the old blackberry's would freeze and she need a new one. I have tried to get hold of mtn to ask what is happen to the phone as I get a ref no and nothing get done. I'm so disappointed in MTN right now. the past few month all I had is problems with them and I want to leave mtn and go some where else. when you got credit on your account / or even want to upgrade they wont allow me. So upset with them. hope I get a call a back at least now.
Thank you for posting.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
We note however that the details of the handset have been left out i.e. the job card number or the IMEI for the handset in question for us to view the history of repairs and advice accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
We note however that the details of the handset have been left out i.e. the job card number or the IMEI for the handset in question for us to view the history of repairs and advice accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***