Black Listed by MTN

Good Day,

In July/August 2017 I took up an upgrade with MTN direct with a consultant by the name of Thandeka Ndlovu who works in the Johannesburg office. Two days later I further called MTN direct to cancel the upgrade where I spoke to the same consultant. I never received the mobile device that I had done an upgrade for i.e. the device was never delivered but MTN kept on debiting my account for months where I reversed the debits because I didn't receive the product. I recently found out that I have know been handed over to the legal department by MTN and that I have been blacklisted. This is very frustrating because I am in the process of buying property but this is now against my name.

In December 2017 I called MTN direct again and spoke to the same consultant where I was assured that my upgrade was cancelled and I was given this reference number ********** 71. I have made numerous calls to MTN Direct to try and resolve this matter but to date I haven't received and assistance from both the consultant and the Supervisor (Sharika). Your assistance in this matter will be highly appreciated.

Regards M Matoti **********