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JR
James R

1 reviews | Active since Apr 2013

12 Feb 2018, 11:16

Black Friday Special was a lie .

i Upgraded my MTN contract to the Black Friday mega deal last year November , the deal would include 20 GIGs daytime data and 10 GIGS night time data , to this day i still have not received the amount that i signed up for . so far the amount i receive each month is 15 gigs in total , i have spoken to MTN about this and they just say they haven't activated the deal yet , i am still waiting for it to be activated and it is February now , apparently email shave been sent to the one and only person responsible for activating the "special deal " however nothing has happened yet for almost 4 months now . how can only one person be responsible for all the Black Friday deals and then that person just doesn't do their job ? now i have to follow up with MTN as to why this has not been done already and waste more of my time .

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Replies (2)
JR
James R's update26 Feb 2018, 08:51
Reviewer Update
hi Mike Ramaboka, no one has made contact with me since you rep**** to my post . i have found out that of my 20 gigs i only receive 12Gigs each month and 5 gigs of the 10 gigs night time data . what's the point of having black Friday deals if you have no intention of honoring the deal that was advertised . i have now been paying for half of the amount that i signed up for and i would like to get all the data that i was not allocated . MTNs service is even worse than Telkom's is , I've been to the MTN store 5 times and they say they know what the issue is , then when i ask what happened they l know nothing about my problem . why is this taking so long ? ...MTN are not allocating the correct data i am paying for so why am i even paying ?? your false advertising has apparently affected multiple people as per the MTN store ive been to , so why cant MTN sort this out ?
JR
James R's update08 Mar 2018, 08:32
Reviewer Update
still waiting for someone to assist with this issue , the MTN branch at 3 Simmonds still don't know what to do with the fact i am not getting the correct amount yet each time i go there they say they will send an email and it will be sorted by the end of the day , its now month 4 where i have been into the branches about 10 times all together now and still nothings changed.