NM
Nasreen M

1 reviews | Active since Feb 2012

29 Nov 2016, 11:44

Black Friday special turned out to be a waste of time

<p>I went into store on black Friday to apply for the special they had. stood in long queue for hours but all this was a waste of time as I app**** for 3 lines and all were declined. reason being " no credit limit"</p> <p>Mtn direct said that my application was cancelled by store but the store said that it was declined. I'm really very upset as I had 3 contracts with mtn of which 1 is long overdue for an upgrade and 1 number i had ported out to abpther service provider so how can application be declined due to credit limit. I'm even prepared to pay upfront for the 2 yrs on the 3 lines app**** for if my so called credit limit is 0.</p> <p>I would appreciate it if head office can call me to resolve this issue please. frustrated.</p> <p>Nasreen</p> <p> ********** 009</p> <p> </p>

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Replies (3)
NM
Nasreen M's update30 Nov 2016, 16:32
Reviewer Update

Why only 1 line? I have a good credit rating and am prepared to pay an initial lump sum toward the accounts if that will help. I had 3 lines with mtn and recently ported out 1 of my numbers so why are you saying that I'm entitled to only 1 line now. I also have 1 line which is long due for an upgrade. I wanted 3 new lines. I initially had 5 lines with mtn so what's the issue now. Ive never defaulted with payments and been with mtn for over 25yrs since ITALK cellular was in operation. Nasreen ********** 009

NM
Nasreen M's update02 Dec 2016, 10:01
Reviewer Update

Hi Itumeleng. I'm still awaiting relevant dept to sort out this issue and call me asap please. Displeased

Nasreen

********** 009

NM
Nasreen M's update05 Dec 2016, 09:21
Reviewer Update

Its gone a week already and Nobody from relevant dept has bothered to call me as yet to sort out issue.