ZV
Zunaid V
1 reviews | Active since Oct 2013
11 Oct 2018, 11:21
Black Friday *******
I took out a black Friday contract special in December 2016. This was the 50 gig special at the time. Last month my data did not load for the 50 gig as they say the promotion is over and only loaded 2 gigs. I have a contract until the end of December 2018 for the 50 gig. This is ****************.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
12 Oct 2018, 09:46Good day Zunaid
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply12 Oct 2018, 09:46
Official
Good day Zunaid
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
ZV
Zunaid V's updateReviewer Update
12 Oct 2018, 10:10Thank you. Data has been reloaded with 50 Gig
ZV
Zunaid V's update12 Oct 2018, 10:10
Reviewer Update
Thank you. Data has been reloaded with 50 Gig
MTN South Africa's replyOfficial
12 Oct 2018, 10:38Good day Zunaid
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation your number has been provisioned with 50Gigs and the issue has been resolved.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Please do note hesitate to contact us should you need any further assistance.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team.
Best regards,
MTN South Africa's reply12 Oct 2018, 10:38
Official
Good day Zunaid
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation your number has been provisioned with 50Gigs and the issue has been resolved.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Please do note hesitate to contact us should you need any further assistance.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team.
Best regards,