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Fredelaine B

1 reviews | Active since Jan 2017

03 Apr 2017, 10:51

Black Friday promotion fail

<p>I was one of the customers that opted to sign up for MTN's Black Friday Promotion, where you receive 50 Gigs of data per month for 24 months.</p> <p> </p> <p>Since the beginning I have been having issues regarding the data. At first I had no connection shoud I could not use the data. Due to that I did not use the simcard for the first 2 months. I started using it in February when I realised that it is now working. However I have a problem with the Data not being uploaded on time. The first time I noticed it was the 1st of March , I contacted their call centre and the lady said that she does not recognise my simcard as being on promotion and a few days later it was uploaded. This month again I am facing the same problem, I still don't have my data for the new month.</p> <p> </p> <p>This is the reason I originally left MTN. Can service providers never deliver on what they say when selling you a product.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply03 Apr 2017, 20:27
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that the provisioning date for the mobile number 081****725 is the 14th day of every month. The mobile number was provisioned accordingly on 2017-03-14 with 50GB Upgrade Promotion Data + 10000 Upgrade Promotion MTN-MTN Minutes and will be provisioned again on 2017-04-14. Please dial *141*1#ok for the detailed balance.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***1