1 reviews | Active since Oct 2016

20 Dec 2016, 20:49

Black Friday joke?

<p>MTN advertised they would give 10 000 free MTN to MTN minutes and 50GB data to qualifying upgrades (of which I qualified) on Black Friday (25/11) I did my upgrade and was told systems were down but my info would be captured and the deal done. Now almost a month later, having to top up my airtime as promised calls have NOT materialized... I am so disappointed in MTN, with whom I have been a client for at least the past 18 years. I have tried to get help by making an enquiry on their website and have had the lady who did my upgrade to send in an enquiry. She has done so, and I have followed up with her and she says she is waiting for an answer from head Office. She has done so with numerous other enquirers. MTN did you give false promises? </p>

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Replies (3)
's update29 Dec 2016, 19:33
Reviewer Update

Thank you MTN for sorting this out!!!

MTN South Africa
MTN South Africa's reply10 Jan 2017, 19:20
Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

We express our sincere appreciation for the time that you took to let us know that the matter was resolved.

Kind Regards
Siphumezo
REQ:***

Best regards,

MTN South Africa
MTN South Africa's reply10 Jan 2017, 19:21
Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

We express our sincere appreciation for the time that you took to let us know that the matter was resolved.

Kind Regards
Siphumezo
REQ:***

Best regards,