Black Friday indeed... brought to you by MTN

<p>Hi there,</p> <p>I wanted to share my expereince with MTN and their black Friday deal. I took out two contracts with MTN on black Friday which included additional minutes and data. The online process was very smooth, consultant very helpful and application processed. Then the drama and issued started.</p> <p> </p> <p>Firstly, they said I had old outstanding account that was flagged as an issue. No proper information was provided. After I invesigated and confirmed that the said account was not actually on my name. Different MTN deparments actually said differently, one said I was not the owner and one said I was. And there reason for this was that they dont sit together.</p> <p> </p> <p>The application was then declined without a proper reason. I called vasious times to various departments, including the legal department which never picked up a single call. After two weeks of painly arguments and explanations they finally agreed that the error was on there side and that the applications will be approved. Which it was. And for a moment, I thought that my troubles were over... not at all.</p> <p> </p> <p>When i activated and rica the sims i noticed that the black friday bundles were not loaded onto the sims. I made several calls to customer care and the online only to be told it will be added tomorrow, the day after, seven days from activation. Needless to say.. this was not done.</p> <p> </p> <p>I am still waiting for MTN to get back to me.</p> <p> </p> <p>Regards,</p> <p>Very Unhappy Customer</p> <p> </p> <p> </p> <p> </p>