BLACK FRIDAY EXTENDED DEAL - ONE BIG DISASTER

<p>So hearing the Black Friday deal had been extended to MOnday, 28th November. 50GB Data + 10 000 MTN to MTN minutes x 24 months when you sign up for any of the selected contracts. I rushed into the store, waiting for more than 2 hours to reach an assistant, hand in my documentation and get told the contract is APPROVED and they will need to submitt the documentation to head office. The next day i receive a sms to say my contract is under review and the very next minute another sms to say it was DECLINED!!! Call the store the next day only to find out they were not sure why this happened as all documents were in orderand they would follow up. Later that day I received another sms to say they received my application and it is currently under review. Constantly following up with the store and the lady advises that I will be kept up to date via sms during the process. I never received any further communication.</p> <p>14 days later still no response from MTN, I call the store only to find out the contract was declined due to over commitment???? SERIOUSLY!!!!</p> <p> </p> <p>I have had contracts with both Cell C and Vodacom and never had this experience, nor do I have a bad credit rating. Clearly MTN is unable to meet the demand of all consumers who have signed up for this deal and turning away consumers as they are unable to accomodate and uphold their end of the deal. </p> <p> </p> <p>I am absolutely appauled by such pathetic cusomer service. Should the affordability have been an issue, I should have never been approved in store. If MTN reviewed my application closely they would notice I am never late on any payments, so affordability should not be their concern. Atleast turn my application down on better grounds, not this bogus ****!</p> <p> </p> <p>I was seriously considering moving over to MTN once my contracts with Vodacom and Cell C came to an end last month, before this deal came into play. Due to this horrible experience MTN will not be considered by myself, my husband, family or my friends. </p> <p> </p> <p>MTN is clearly incapable of providing the services or deals advertised and are now trying to cut back on the contracts. </p> <p> </p> <p>Disgusting!!!!!! </p> <p> </p> <p> </p>