BLACK FRIDAY Entertainment Packager ISSUE. No data received as promised

Black Friday Deal Issue. The deal that was advertised and which i signed up for in Nov 2018 came with 14gig entertainment pass for the first 12 months of my contract and a 20 gig once off . I received the once off 20 gig but have NOT received the 14 gig monthly as promised. I have logged a call with MTN about 2 months ago with no feedback. MTN promised a 72 hour turn around time, I call them weekly each time submitting all evidence over and over. MTN service in this regard has been disgusting to say the least. Not only have they not sorted out the issue they dont even provide any feedback. Its clearly a issue on their side where the have not loaded an activated the entertainment pass on their systems. This service is shocking. I did mention to them i will be taking this to Hello Peter if i did not receive feedback. This was 3 weeks ago. I tried to give MTN the benefit of the doubt and give them time to sort out before going public.

Each time i call i get hold of a different customer care consultant. Whom i then resend all evidence too. They too never reply or provide feedback. MY MTN REF # is ***