Black Friday deals not working

Item: MTN South Africa
Rating: 1
Author: rashika N

Hi I signed 2 contract of data 5G & 20G on Monday 27 November 2017 at MTN store in the Mall of the South.The specials were I will get 30G (20G anytime +10G night owl) and 100G (60G anytime +40G night owl).I pointed out at Dorothy that why on the contracts are written 5G and 20G.She told me that's how MTN is running the promo.

When I got my sim Numbers ********** 703 & ********** 162 on the 1st December 2017 due to the system was slow I checked my balance and to my surprise I was credited only 2.17 G and 8.67G .

When I querried with the store Dorothy told me its because of pro-rata. She told me on the 14 December I will get 30G and 100G. What bull****!!! She told me to call 808 .There MTN people does not know how I got 2.17G and 8.67G .As per my school of thoughts the pro rata should be calculated on 30G and 100G.

Please rectify or else cancel my contract. This is cheating customers.

Rakesh **********

Helpful (0)

Replies (2)

rashika N's updateReviewer Update

05 Dec 2017, 07:42

Mtn has not contacted me as yet 0792. 789. 651

rashika N's update05 Dec 2017, 07:42

Reviewer Update

Mtn has not contacted me as yet 0792. 789. 651

rashika N's updateReviewer Update

11 Jan 2018, 05:32

Hello Charelle Brockman I complained end of December about my 2 contract 100gb and 30gb that i rook on black Friday.I am not getting my full data My account no A ********** When i phoned mtn people are talking without thinking, Please sort out or else cancel my contract because mtn is not helpful and took me for a ride Yesterday i went to another store to complain 1- ********** 5104

rashika N's update11 Jan 2018, 05:32

Reviewer Update