Black Friday Deals don't benefit

We recently tried to take up a contract during Black Friday & all seemed in order. I just needed the SIM to be dropped off by the courier. The consultant I chatted to advised that I wouldn't have to provide the courier with FICA (which I wasn't comfortable with). I would be happy to hand to MTN at a store or via email. Upon following up for the delivery I was surprised to find out that I need to provide FICA to the courier company. This is completely unacceptable & has left a bad taste in my mouth. I have been loyal MTN customer for years & honestly thought I would benefit by taking up the data deal. This is clearly not my experience. None of your managers has bothered to call me back & no one has responded to the complaint sent via online through the site. What does this say about your customer care or retention?? Please get someone to call me with a resolution. I am not prepared to hand FICA to a courier company. I am happy to email to MTN