1 reviews | Active since Jun 2012
Black Friday Deal still not activated
<p>I app**** for 3 new black Friday deal contracts and due to the incompetance of the staff at MTN my contract was finally activated on 8 December 2016 after many hurdles and me having to go into the branch over 10 times!!! Which was extremely frustrating. </p> <p>So its now a week later after my 3 contracts where activated and I still have not received the 50GB data or the 10 000 mtn minutes. Please can someone assist here and escalate the matter as I am on leave from today and cannot be going back to the branch another 10 times just to get this sorted.</p> <p>Your urgent assistance would be highly appreciated.</p> <p>I also have a reference number when I called yesterday. REQ: ********** </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***